This is a story of how big telecom companies like Globe Telecom eat up our money.
Monday
I asked for PhP 2 Share-a-Load from my sister so that I can load up my phone using my G-Cash. When I received the PhP 2 confirmation, I tried to load using my G-Cash. Unfortunately, a “Checked Operator Services” popped. Where did my PhP 2 go? I just used my SMART post-paid.
Tuesday
Around 6:30 p.m., I asked for PhP 2 Share-a-Load from my sister so that I can load up my phone using my G-Cash. When I received the PhP 2 confirmation, I tried to load using my G-Cash. Unfortunately, a “Checked Operator Services” popped again. Where did my PhP 2 go this time? I just used my SMART post-paid.
Since I cannot load myself using my G-Cash, at around 7:30 p.m., I went to nearby sari-sari store to load PhP 30. I received my load but when I texted “ETXT 20” to subscribe to Everybodytxt of Globe, It replied “…magload na para makapag everybodytxt 20.” I checked by balance and it’s now only PhP 2. What happened to my PhP 28 load? When I got home, I called Globe’s hotline (211) using my mobile phone but I cannot anymore. Why cannot I call a telecom hotline when I do not have
a load? Should not this service be free? This is gravely illogical.
I am already annoyed and fuming with anger. I want to throw my aged Nokia 3230 but I remembered, it costs to throw your phone. So, I threw my banana peel.
I used our PLDT landline to call Globe. Shame on Globe! When a customer service representative answered my call, I told her, “I loaded PhP 30 today and before I could use it, it’s gone!”
Of course, she asked if I am subscribed to any Globe services, if I am receiving any alerts from access numbers. I know this line because I also complained several months ago on similar matter. “Yes, I am receiving updates.” The CSR told me
that I am subscribed to a caller ring back. I told her, “Yes I subscribed because your company said it was free for three days, and before the third day ends, I replied STOP.” I told her that the fact that when you call my mobile number a standard ring back sound reaches your ears, it simply means that I am not subscribed anymore. It’s enough of evidence. I am already furious. I know what I text even months ago, I told her.
As usual, CSR will tell you that she will forward your concern to their technical engineers. If my complaint is valid, they will return my load, otherwise, I will receive a notification with reason.
I told her, “I want my PhP 28 back; I want my PhP 28 back! Or if not, inform me why.”
Wednesday
In the afternoon, I received a notification from Globe; I got my PhP 28 back.
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Telecom companies should clean up their glitches. These glitches may cause mayhem! Consumers pay the right amount but the service has been constantly poor. This is what is missing in Philippine Legislation. The citizenry should be able to sue poor performing companies especially those given government franchises like Globe!
Distinguished for his handling of the post-World Trade Center attacks, Giuliani will deliver a talk on “Leadership in Times of Crisis.”
For his efforts during and after the 9/11 attacks, he was named “Person of the Year” by Time Magazine in 2001, knighted by the Queen of England, dubbed “Rudy the Rock” by French President Jacques Chirac, and presented with the Ronald Reagan Presidential Freedom Award by former first lady Nancy Reagan.
Giuliani was also credited with cutting the murder rate in New York City by 66 percent and the overall crime index dipped by 56 percent, making New York City – once considered the crime capital of the country – the safest among the largest cities in America, according to the Federal Bureau of Investigation.
New York City’s law enforcement strategy has become a model for other cities around the world.
He also implemented the largest and most successful welfare-to-work initiative in the country, turning welfare offices into job centers and reducing welfare rolls by 640,000, or nearly 60 percent.
Aside from Giuliani’s lecture, the day’s schedule highlights a roundtable discussion from key Philippine leaders of government, business and the foreign service.
Discussants are Makati Mayor Jejomar Binay; British Ambassador Peter Beckingham; Loida Nicolas-Lewis, chief executive officer of TLC Beatrice; Ana Marie Pamintuan, Philippine STAR executive editor; Bro. Armin Luistro, president of De La Salle University-Manila; and James Lafferty, president and general manager of Procter & Gamble Philippines.
Presentor of the event is the JC Binay Foundation of Makati, with The Philippine Star and De La Salle University as co-presentors. Major sponsors are GLOBE Telecom, San Miguel Corp., the Lopez Group Foundation and Metrobank.
The event is also being mounted in partnership with ANC, Business Mirror, Business World, Manila Bulletin, Manila Broadcasting Co. and Philippine Daily Inquirer.For inquiries and registration, please contact Vicky de Leon at 894-3493 or leadership@campaignsandgrey.net.
MANILA, Philippines — De La Salle University (DLSU) will offer an elective course on storage technology designed by storage company EMC.
The Storage Technology Foundations course is under EMC’s global Academic Alliance program and has been deployed in partner-universities in other countries including India, China, Singapore and Thailand.
